Logo - GO4BPO Business Process Outsourcing Services  
world-class offshore outsourcing and consulting services  
Logo - GO4BPO
Go4Bpo


Logo - BVQI

Toll free Numbers

INTRODUCTION
Business Process Outsourcing is the long-term contracting out of non-core business processes to an outside provider to help achieve increased shareholder value. Many IT professionals are familiar with the term business process outsourcing (BPO), but knowing how to distinguish it from other types of outsourcing requires some scrutiny. Go4BPO offers world-class offshore outsourcing and consulting services specializing in IT-enabled services, back office outsourcing services and business process outsourcing solutions from India guaranteed to cut costs and improve quality

ABOUT US
Go4BPO offers world-class offshore outsourcing and consulting services specializing in IT-enabled services, back office outsourcing services and business process outsourcing solutions from India guaranteed to cut costs and improve quality.

Go4BPO outsourcing services help mitigate risks and secure benefits through a structured, proven approach...

Go4BPO is a fast growing remote e-services company, providing high quality-value added Contact Center services and Business Process Outsourcing (BPO) services from our state of art delivery centers based in India, at Jaipur.

WHAT IS BPO?
Business Process Outsourcing is the long-term contracting out of non-core business processes to an outside provider to help achieve increased shareholder value.

Many IT professionals are familiar with the term business process outsourcing (BPO), but knowing how to distinguish it from other types of outsourcing requires some scrutiny.

Though some forms of BPO may include both IT management and business operations, the approach is primarily about turning over functions such as payroll, accounting, billing or even real estate management to a third party. Though these business processes may depend on IT, they are separate functions from core IT operations, such as data center activities or network management.

WHY BPO?
Free Your Resources and Work On Your Strategy
An important aspect of business process outsourcing is its ability to free corporate executives from some of their day-to-day process management responsibilities. Traditionally, executives spend 80 percent of their time managing details, and only 20 percent on strategy. Once a process is successfully outsourced, the ratio can be reversed. Executives get more control over their most valuable resource: time. Time to explore new revenue streams, time to accelerate other projects, and time to focus on their customers.

Improve Processes - Save Money
Companies that outsource business processes are often able to reengineer those processes and capture new efficiencies. Then they can reallocate resources to other important projects and leverage their investment in technology. For example, processes that are handled in a shared production environment for multiple companies save everyone money. In most cases, high-caliber subject-matter experts are brought in to design and manage these processes, bringing with them best practices, innovation, and years of experience that most companies don't have access to or can't afford on their own.

Increase Your Capabilities
With this expertise often comes increased capability. In addition to doing things more efficiently, you can expand your ability to deliver new products and services to your customers. Then there are the factors of scalability and scope. Companies that want to grow internationally must continuously invest in infrastructure and find talent around the world. Many outsourcing providers are already established globally and can help make the growth process run smoothly.


WHY INDIA?
In order to meet the growing international demand for lucrative, customer-interaction centers, many organizations worldwide are outsourcing these services from locations like India. India has inherent strengths, which have made it a major success as an outsourcing destination:

Scope
A booming IT industry, with IT strengths recognized all over the world.

Language
The largest English-speaking population after the USA.

Manpower
A vast workforce of educated, English speaking, tech-savvy personnel: A boon in a high-growth industry faced with a shortage of skilled workers.

Cost-effective manpower: In a call interaction center operation, manpower typically accounts for 55 to 60 percent of the total cost. In India, the manpower cost is approximately one-tenth of what it is overseas. Per agent cost in USA is approximately $40,000 while in India it is only $5,000.

Technical support: India graduates about 100,000 engineers each year. These can be used in call centers for troubleshooting/tech support, as the salaries are dramatically lower than in Europe or the US.

Government policy
» The Government of India has recognized the potential of IT-enabled services and has taken positive steps by providing numerous incentives.
» IT is one of the Government of India's top five priorities.
» The National IT Task Force submitted its 108-point Action Plan to promote IT in the country. The Government of India has approved the plan and is in the process of implementing it.
» A separate Ministry of Information Technology was set up to expedite swift approval and implementation of IT projects and to streamline the regulatory process.
» Information Technology Act 2000: The Information Technology Bill that was passed in the Indian Parliament in May 2000, has now been notified as the IT Act 2000. The IT Bill brings E-commerce within the purview of law and accords stringent punishments to "cyber criminals". With this, India joins a select band of 12 nations that have cyber laws.

Regulatory Enablers
» 100% foreign ownership permitted in IT Enabled Services industry unlike other sectors where foreign ownership is restricted.
» Software Technology Parks (STPs) established.
» To provide ready to plug IT infrastructure and telecom facilities.
» Single window clearance for all regulatory compliance issues.

Infrastructure Enablers
» Basic, Cellular, Paging and Internet Services privatized.
» Domestic leased circuit tariff reduced by 80% in last 1 year.
» International Internet Gateway privatized-likely reduction in tariff.

As India emerges as a global outsourcing hub, the industry is forecast to explode at exponential rates - from 23,000 people and $ 10 million pa in 1998 to over a million people and revenues in excess of $ 20 billion by 2008. Pivotal segments are going to be back office operations, medical transcriptions, insurance claims processing, customer interaction centers and content development. Current trends suggest that the country is well on course for achieving the above target.

CONTACT US
Jaipur (India)
Mr. Anuj Bairathi
D-61, Shiv Heera Path, C-Scheme,
Jaipur-302001 (Raj.) India
Ph: 91-141-2366498/2368166/2374143
Fax:91-141-2363906
E-mail: anuj@go4customer.com


Logo - GO4BPO